FX99 Terms & Conditions – Complete Guide to Using the Malaysia Platform

Welcome to FX99, an online entertainment and betting platform operating under the domain fx99.site. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and FX99 ("the Company", "we", "the platform").

By registering an account, making a deposit, accessing any part of the platform, or using any service provided by FX99, you acknowledge that you have read, understood, and agreed to be bound by all Terms set out in this document, including the Privacy Policy, Responsible Gaming Policy, and any amendments updated from time to time.

If you disagree with any part of these Terms, please stop using the FX99 platform immediately. FX99 is not liable for any loss or damage arising from use of the platform by users who continue despite disagreeing with these Terms.

To register and use FX99's services, you must meet all of the following eligibility requirements without exception:

• At least 18 years of age at the time of registration. FX99 will conduct age verification and reserves the right to request identity documents at any time.
• Not a citizen, resident, or individual subject to the laws of any jurisdiction that prohibits participation in online gambling activities.
• Not on any self-exclusion list or prohibited from gambling by any regulatory authority.
• Register only for yourself and not on behalf of any third party.
• Provide accurate, complete, and up-to-date information during registration. Any false or misleading information will result in immediate account closure.
• You must not have any other FX99 account that is currently active or was previously closed due to a terms violation.

FX99 reserves the right to decline any registration application without providing a reason. Identity verification (KYC — Know Your Customer) may be required before your first withdrawal or whenever account activity warrants further review.

Each user is permitted to hold only one FX99 account. You are solely responsible for keeping your login credentials secure — your username and password must be kept confidential and must not be shared with anyone.

• Use a strong password (at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols) and update it regularly.
• Enable two-factor authentication (2FA) in your account settings for an added layer of security.
• Do not access your FX99 account over unsecured public Wi-Fi networks.
• Log out of your account after every session, especially when using a shared device.
• Notify the FX99 support team immediately if you suspect your account has been accessed without your authorisation.

FX99 will not be held liable for any losses arising from unauthorised access to your account due to your failure to keep your login credentials secure. However, we are committed to assisting you in recovering your account should such a situation occur.

FX99 supports a wide range of popular and secure deposit methods in Malaysia. All deposits are processed in Malaysian Ringgit (MYR) and credited to your FX99 account, typically within seconds to a few minutes depending on the method chosen.

FX99 accepts the following deposit methods:

• Touch 'n Go eWallet — instant real-time deposits
• GrabPay — via the Grab Malaysia app
• Boost — Malaysia local e-wallet
• ShopeePay — via the Shopee Malaysia platform
• DuitNow — real-time bank transfer
• FPX (Financial Process Exchange) — via Maybank2u, CIMB Clicks, and other major Malaysian banks

The minimum deposit per transaction is RM10. FX99 does not charge any processing fees on standard deposits; however, payment providers may impose their own charges, which are beyond FX99's control. All successful deposits are final and non-reversible — funds credited to your FX99 account may only be used for betting activities or withdrawn in accordance with the withdrawal terms.

FX99 members may withdraw funds from their account at any time, subject to the following conditions:

• Successful identity verification (KYC) must be completed before your first withdrawal can be processed.
• There must be no bonus balance with an outstanding rollover requirement in the account at the time the withdrawal request is made.
• Withdrawals will be processed to the same payment method used for the deposit, except in specific circumstances that require a change of method, as verified by FX99.
• The minimum withdrawal amount per transaction is RM30.
• Standard withdrawal processing takes between 30 minutes and 24 hours, depending on the payment method and verification requirements.

FX99 reserves the right to delay or withhold withdrawals if suspicious activity is detected, identity verification requirements remain outstanding, or there are active unsettled bets on the account. In such cases, our support team will reach out to the member via their registered email address to request the necessary information.

FX99 offers a range of bonuses and promotions for both new and existing members. All bonus offers are subject to specific terms outlined in each promotion, and the following general conditions apply to all bonus types:

• Every bonus carries a wagering (rollover) requirement that must be met before any withdrawal is permitted. Standard rollover requirements range from 5x to 20x the bonus amount, depending on the bonus type.
• All bonuses have a set validity period — any bonus that expires will be automatically removed from the account.
• The welcome bonus may only be claimed once per new member. Attempting to claim the welcome bonus more than once using different accounts is a serious violation.
• FX99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice under certain circumstances.
• Bonuses obtained through unauthorised means or in breach of the terms will be forfeited and may result in account closure.

Please read the specific terms and conditions of each promotion carefully before claiming any bonus at FX99. If you need clarification on the conditions of any promotion, contact our customer support team, available 24/7 via live chat or email at support@fx99.site.

All betting activity on the FX99 platform — whether Sports Betting (Malaysian Super League, EPL, badminton, tennis, and more), e-sports (Mobile Legends, Dota 2, CS2), casino, slots, lottery, or Live Casino — is subject to the following general rules:

• Minimum and maximum bet limits vary by game type, market, and membership tier (Standard, Silver, Gold, Platinum, Diamond).
• Confirmed bets cannot be cancelled or modified by the member except through the cash out feature (where available).
• FX99 reserves the right to void bets placed on the basis of a significant odds error — for example, odds that deviate substantially from the correct market due to a technical error.
• In the event of a technical disruption or system failure during gameplay, FX99 will settle affected bets based on existing records in the system, or void the bets with a full refund credited to the member's account.
• All sporting events that are postponed, cancelled, or not concluded within the specified timeframe will be voided and fully refunded.
• FX99 uses an independently certified RNG (Random Number Generator) across all casino games and slots to ensure complete fairness.

The use of bots, automated systems, artificial intelligence tools, or any other unauthorised methods to place bets on FX99 is strictly prohibited. FX99 employs advanced detection technology and will take immediate action — including account closure and forfeiture of funds — upon detection of such violations.

FX99 is fully committed to the principles of responsible gaming. We believe that online entertainment should remain a fun activity that causes no harm to players or their families. As part of this commitment, FX99 provides the following tools and support:

• Personal Betting Limit: Members can set daily, weekly, or monthly betting limits in their account settings. These limits are enforced automatically and cannot be raised immediately — there is a 48-hour waiting period before any increase to an existing limit takes effect.
• Temporary Time-Out: Members can activate a self-exclusion break ranging from 24 hours to 30 days. During this period, the account will be blocked from all betting activity.
• Permanent Self-Exclusion: Members who feel they need to stop gambling altogether may apply for permanent self-exclusion through FX99 customer support. This is a serious measure and cannot be reversed.
• Deposit Limit: In addition to betting limits, members may also set deposit limits to control the amount of funds added to their account within a given period.

If you or someone you know is showing signs of a gambling problem, please contact the FX99 Responsible Gaming team at support@fx99.site or learn more on the Responsible Gaming us.

FX99 maintains a zero-tolerance policy toward fraud, money laundering, and any form of platform abuse. All financial transactions and betting activity are continuously monitored by our security systems and compliance team.

• FX99 complies with all applicable Anti-Money Laundering (AML) requirements and reserves the right to report any suspicious activity to the relevant authorities.
• The use of credit cards or payment methods not belonging to the member is strictly prohibited and constitutes a criminal offence.
• Any attempt to exploit system errors, technical bugs, or platform vulnerabilities to gain an unauthorised advantage will result in account closure and forfeiture of all funds.
• Collusion between two or more members to deceive the system or gain an unfair advantage (for example, chip dumping in poker) is strictly prohibited and may result in legal action.

FX99 reserves the right to freeze, investigate, and close any account suspected of involvement in fraudulent or illegal activity, while notifying the relevant authorities as required by applicable law.

To the fullest extent permitted by applicable law, FX99 shall not be held liable for:

• Any direct or indirect losses arising from the use of or inability to use the FX99 platform, including loss of anticipated winnings.
• Service disruptions caused by factors beyond our control, including internet outages, power failures, third-party actions, or natural disasters.
• Any damage or loss arising from unauthorised access to a member's account due to the member's failure to keep their login credentials secure.
• Changes in regulations or laws affecting the availability of FX99 services in certain regions.

FX99 provides the platform on an "as is" basis and makes no guarantee that it will always be free from errors or interruptions. That said, we are committed to delivering the best possible experience and to addressing any technical issues promptly.

FX99 reserves the right to close or suspend any member's account, with or without prior notice, under circumstances including:

• Violation of any part of these Terms and Conditions.
• Confirmation that a member is under 18 years of age.
• Multiple account ownership.
• Confirmed fraudulent activity or attempted fraud.
• A voluntary withdrawal request submitted by the member.
• Account inactivity exceeding 12 consecutive months.

Members who wish to voluntarily close their account may contact the FX99 support team at support@fx99.site. Any legitimate remaining balance will be returned to the member via the standard withdrawal process once all verification requirements have been met.

FX99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Members will be notified of significant changes through:

• In-platform notification on the member's next login to FX99.
• Email to the member's registered email address.
• Updating the "Last Updated" date at the top of this Terms and Conditions page.

Continued use of the FX99 platform after any amendments take effect will be considered acceptance of the revised terms. If you do not agree with any changes, please stop using the platform and contact us to close your account and withdraw any eligible balance.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the FX99 platform in general, please reach out to us through the following channels:

FX99's formal complaints process is designed to resolve every complaint fairly and transparently. We are committed to responding to all complaints within 5 business days. If a resolution has not been reached to your satisfaction within 30 days, you have the right to refer the matter to the relevant independent dispute resolution body.