FX99 Privacy Policy – Personal Data Protection for Malaysian Members

Welcome to the FX99 Privacy Policy page. FX99 operates under the domain fx99.site and is fully committed to protecting the privacy of every member and user on our platform. This document is the official Privacy Policy outlining how we handle your personal data from the moment you first visit our website through to after you cease to be a member.

We understand that your trust in FX99 depends not only on the quality of the games and services we offer — it also depends on your confidence that your personal information is in safe hands. This Privacy Policy is written in clear, plain language so every member can know exactly what happens to their data.

This Policy applies to all information collected through fx99.site, the FX99 mobile app, and all your interactions with our platform — including account registration, deposits and withdrawals, betting and gaming activity, and communications with our customer support team.

FX99 collects your personal data for various legitimate purposes related to delivering platform services. The data we collect can be grouped into several key categories:

FX99 only collects data that is strictly necessary for the stated purposes. We follow a "data minimisation" principle — meaning we do not collect more information than is needed to provide our services to you.

Fx99 collects personal data through a number of different channels. It is important that you understand each of these channels so you can make informed decisions about your use of our platform:

• Directly from You: When you register an FX99 account, complete your profile, contact customer support, or update your account details — all information you voluntarily provide is collected and stored by FX99.
• Through Platform Activity: When you use the FX99 platform — whether betting on Malaysia Super League football, playing slots, enjoying Live Casino, or joining the lottery — our system automatically records relevant activity and transaction data.
• Via Cookie Technology: The fx99.site website uses cookies and similar technologies to collect technical and preference data. Further details on how cookies are used are set out in Section 09 of this Policy.
• From Payment Providers: When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), the respective payment provider may share the necessary transaction details with fx99 for verification and anti-money laundering compliance purposes.
• From Identity Verification Providers: For the KYC (Know Your Customer) process, FX99 may engage approved third-party services to verify identity documents and confirm the identity of new members.

Fx99 only uses your personal data for legitimate and necessary purposes. We will not use your data for any purpose not stated here without obtaining your additional consent:

• Service Provision: To process account registrations, verify identities, handle deposits and withdrawals via e-wallet and FPX Malaysia, and provide access to all FX99 games and services.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, multiple account ownership, and use of the platform in violation of our terms.
• Legal & Regulatory Compliance: To fulfil applicable legal obligations, including KYC requirements, AML (Anti-Money Laundering) reporting, and any lawful requests from Malaysian authorities.
• Customer Support: Processing enquiries, complaints, and support requests you submit to the FX99 support team via live chat, email, or WhatsApp.
• Responsible Gaming: Monitoring aggregate betting activity patterns to identify early warning signs of problem gambling and ensure compliance with member-defined self-imposed limits.
• Service Communications: Sending important account notifications — including transaction confirmations, security alerts, and updates to terms or policies — via email or SMS.
• Platform Enhancements: To analyse aggregated and anonymised usage data in order to understand how members interact with the platform and identify opportunities to improve the user experience.
• Marketing Communications (with consent): Where you have given your consent, we may send you information about FX99 promotions, new bonuses, and special offers. You may withdraw this consent at any time through your account settings.

Fx99 takes our responsibility to protect member data very seriously. We only share data with third parties in the following limited and lawful circumstances:

• Payment Providers: Required transaction information is shared with Malaysian e-wallet and banking service providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) to securely process your deposits and withdrawals.
• Game Providers: Minimum technical data required may be shared with approved game software providers to enable games to function within the fx99 platform. All such providers are bound by strict confidentiality agreements.
• Identity Verification Services (KYC): Identity documents may be shared with approved KYC service providers for the purposes of identity verification and AML compliance.
• Relevant Authorities: FX99 may be required to disclose data to government authorities or Malaysian law enforcement bodies if mandated by a court order, warrant, or other valid legal requirement.
• Cloud Services & Infrastructure: Data is stored and processed using secure cloud computing infrastructure. These infrastructure providers are bound by strict data processing agreements and are not permitted to access or use your data for their own purposes.

All third parties that receive FX99 members' personal data are bound by strict confidentiality and data protection agreements. FX99 will never sell members' personal data to any party for commercial purposes. This is a non-negotiable commitment.

FX99 continuously invests in security infrastructure to ensure your personal and financial data is protected to the highest possible standard. The key security measures we implement include:

• SSL 256-bit Encryption: All communications between your browser and fx99 servers are protected by Transport Layer Security (TLS) 1.3 encryption with a 256-bit SSL certificate. This means no third party can read the data transmitted between you and our platform.
• Internal Access Controls: Access to members' personal data within FX99's internal systems is restricted to staff with a legitimate operational need only, based on the principle of "least privilege". All access is logged and audited regularly.
• Static Data Encryption: Personal and financial data stored in FX99's databases is encrypted at rest using AES-256 standards to protect against unauthorised access, even in the event of a physical breach.
• Continuous Threat Monitoring: FX99's security systems are monitored 24 hours a day, 7 days a week to detect and respond to cybersecurity threats promptly. Our cybersecurity team uses the latest threat detection tools to do this.
• Regular Penetration Testing: FX99 conducts penetration testing carried out by independent security experts on a regular basis to identify and address any vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): FX99 offers and encourages the use of Two-Factor Authentication for all member accounts, adding an important extra layer of security against unauthorised access.

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection at all times. We encourage you to play your part in keeping your account secure — use a strong password, enable 2FA, and never share your login credentials with anyone.

FX99 does not retain your personal data for longer than necessary. Retention periods depend on the type of data, the purpose for which it was collected, and applicable legal requirements:

• Active Account Data: For as long as your account remains active and you continue to use the fx99 platform, your personal data will be retained to enable the ongoing provision of services.
• After Account Closure: Upon account closure, your personal data will be retained for a minimum of 5 years following closure to meet legal obligations, audit requirements, and to address any disputes or claims that may arise.
• Financial & Transaction Records: Financial transaction records — including deposit history, withdrawals, and betting activity — are retained for 7 years to meet AML compliance requirements and accounting obligations under Malaysian law.
• Security Log Data: Security logs and technical data related to threat detection and security incidents are retained for 12 months for investigation and digital forensics purposes where required.
• Marketing Data: Should you withdraw consent for marketing communications, the relevant data will be deleted or removed from our marketing lists within 30 days.

Once the designated retention period has elapsed and there is no longer a legitimate legal or business reason to retain the data, FX99 will securely delete or anonymise your data in accordance with approved data deletion procedures.

As an fx99 member and as an individual protected under applicable data protection laws, you have a range of rights regarding your personal data. fx99 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the fx99 Data Protection Officer by email at privacy@fx99.site, stating the right you wish to exercise along with your identity information. We will acknowledge receipt of your request within 5 business days and provide a full response within 30 days.

The fx99.site website uses cookies, local storage, and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following is an explanation of the cookies we use:

• Essential Cookies (Required): These cookies are required for the platform's core functions — such as maintaining your login session, saving language settings, and securing each session. Without them, the FX99 platform will not function properly and they cannot be disabled.
• Performance Cookies (Analytics): These cookies collect information about how visitors use our website — such as the most frequently visited pages, time spent on each page, and any errors encountered. This data is used in aggregated, anonymised form to improve the fx99 platform.
• Functional Cookies: These cookies allow the platform to remember your preferences such as your chosen language, favourite sports, and display settings. They enhance your personalised experience on FX99.
• Security Cookies: Used to identify and prevent fraudulent activity, automated bots, and suspicious access to the FX99 platform. These cookies form an essential part of our security system.

You can manage your cookie preferences through your web browser settings. Please note, however, that blocking certain cookies may affect the functionality of the fx99 platform. For more information or to update your cookie preferences, please contact our support team.

FX99 services are exclusively for individuals aged 18 and above. FX99 does not knowingly collect or process personal data from individuals under 18. If you believe your child or any minor has registered an FX99 account or provided us with their personal data without your knowledge, please contact us immediately at support@fx99.site.

We will treat the matter seriously, close the account immediately, and remove all personal data associated with the underage individual from our systems as quickly as possible. FX99 employs an age verification system during registration and reserves the right to request identity documents (MyKad or passport) at any time to verify a member's age.

FX99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data protection practices, new legal requirements, or technological developments that affect how we handle personal data.

When we make significant changes to this Privacy Policy, we will notify you through:

• An in-platform notification on FX99 the next time you log in after an amendment takes effect.
• An email to your registered email address at least 7 days before the changes take effect.
• Clearly display the "Last Updated" date at the top of this Privacy Policy page.

Continued use of the fx99 platform after any amendments take effect will be considered acceptance of the revised Privacy Policy. If you do not agree with any changes, you have the right to stop using the platform and request account closure. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy, the way FX99 handles your personal data, or to exercise any of your privacy rights, please contact us through the following channels:

We will acknowledge receipt of every privacy-related request within 5 business days and provide a full response within 30 calendar days. If you are dissatisfied with how FX99 has handled your privacy complaint, you have the right to refer the matter to the relevant data protection body or authority in Malaysia.